A customer complaint logged in Fast Complaint or Fast CRM escalates into a formal 8D corrective-action report in Fast Quality. Containment, root cause and permanent action are captured; the CAPA amends the FMEA (RPN) and control plan through change management, and triggers a PPAP re-submission where required. Because both run on one platform, the complaint opens the 8D with its customer, part and defect already filled in.
A complaint gets a structured corrective action, and the corrective action updates the core-tool records that stop it recurring. On one platform those aren't interfaces; they're the same records advanced through change management. Explore the complaint side at fastcomplaintsoftware.com.
Every complaint is a document on the shared platform. A minor one closes in the complaint module; a major or repeat one escalates into the 8D, and the CAPA feeds change management so the record itself is updated.
Each item below is a native connection on the shared platform — the complaint, its defect code and its status are the same records read by Fast Quality, not a file passed between systems.
When a customer complaint warrants a formal corrective action, it escalates into an 8D in Fast Quality — and because both modules share the same platform, the customer, part, defect code and description carry across. Nobody re-types the complaint into a second system. The 8D's disciplines run from there: team, problem description, interim containment, root cause, permanent action, validation, prevention and close. Explore the complaint side at fastcomplaintsoftware.com.
Containment (D3) protects the customer while the real work happens: root cause (D4) and permanent corrective action (D5), verified for effectiveness before the 8D closes. Because the complaint's defect code links to the failure mode in the FMEA, root cause is worked against the risk that was supposed to catch the defect — not from a blank page. The 8D (D1–D8) is the structured spine that keeps every discipline on the record.
A corrective action that only fixes today's parts isn't finished. The CAPA is driven through change management — request, impact, document approval, execute — so it re-evaluates the FMEA RPN for the failure mode, updates the control plan for the affected characteristic and, where the change is significant, triggers a PPAP re-submission. The next part is made under the improved control, and the customer's part is re-warranted where required. Then the 8D closes (D8) and the loop is complete and auditable.
A major or repeat customer complaint opens a formal 8D with the customer, part and defect carried over — containment and root cause run in Fast Quality.
Interim containment protects the customer while root cause is worked — suspect stock held and sorted, recorded on the 8D with an owner and due date.
The defect code links the complaint to the failure mode, so root cause (D4) is worked against the risk that was supposed to catch it.
The corrective and preventive action is driven through change management — request, impact, approval, execute — so the amendment is controlled.
The change re-evaluates the FMEA RPN and updates the control plan for the affected characteristic.
Where the change is significant it triggers a PPAP re-submission, the PSW re-issued and the part re-warranted.
In a 30-minute demo we'll log a customer complaint, escalate it into an 8D, contain, find root cause and drive the CAPA through change management — amending the FMEA and control plan and re-submitting PPAP.
